Frequently Asked Questions
Below are some common questions and answers about our jewellery and lifestyle accessories, and purchasing engagement or wedding rings online. If any of your questions remain unanswered, please contact us.
What happens if my ring does not fit?
Benjamin Black Goldsmiths’ rings are custom made to fit. If this is not the case, we will resize it at no extra cost.
Remember there are many reasons for your finger size changing such as aging, the climate and lifestyle changes. Upon receiving your ring, we recommend you wait a couple of days to double check that the ring still doesn’t fit. Also, let us know if you are planning to lose weight as some rings cannot be resized easily.
Please note that your warranty will be voided if the ring is resized by a jeweller other than Benjamin Black Goldsmiths.
Do you create commissioned pieces?
Yes, commissions and custom made designs are our specialty (both jewellery and lifestyle).
We welcome your enquiries, please contact us to discuss your unique requirements.
How long will it take for you to make my design?
Your custom made design will take approximately two to four weeks to create, however if you have an urgent request we may be able to prioritise your order.
If your purchase does not require resizing, or a custom creation, it will be shipped to you immediately.
Which countries do you ship to?
We ship to most international locations. If you would like to confirm that we ship to you please contact us.
How much do I spend on an engagement ring?
It has been said that one to two months salary is an approximate guide for your budget, however it is entirely your decision.
We recommend spending within your comfortable range, whilst remembering your engagement ring is a lifetime investment and a symbol of your enduring love for one another.
At Benjamin Black Goldsmiths we can work to your budget and requirements.
Can my ring be engraved?
We do not personally engrave items however we can arrange for your piece to be engraved. If you are interested please let us know what you would like. Please note though, that if your item is engraved it cannot be returned.
Can my wedding band be made to match my engagement ring?
Yes, because all our designs are custom made, we can make wedding bands created to the exact fit and style of engagement rings.
How do I keep my jewellery clean?
Please refer to our jewellery cleaning guide.
Can you make a ring within my budget?
Yes, we can work with you to create a ring that fits within your budget.
If you have a higher or lower budget we can work with you to find the best possible diamond within your budget.
How do I buy a ring before proposing, without giving away the surprise?
Does your partner have a ring on the same finger, but on the opposite hand?
If so, you can gauge an approximate size by measuring this ring. We will tailor the size slightly, depending on whether your partner is right or left-handed.
Is PayPal safe to use?
Yes, all transactions through Paypal are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
What payment methods does PayPal accept?
Paypal accepts all major credit cards.