Terms & Conditions

By purchasing products from Benjamin Black Ltd ("Goldsmiths" or “Benjamin Black”) or using this website, the purchaser ("customer"), agrees to the following terms and conditions of sale.

Our promise to you

Every Benjamin Black piece is made to the highest standard of workmanship and design. Our trade certified manufacturing jewellers adhere to strict quality control procedures. With proper care and maintenance, your Benjamin Black jewellery will last for a lifetime and beyond. Please be aware that the quality of stones and metal selected will determine the wearability and durability of your piece.

The ‘Gallery’

All pieces on the ‘Gallery’ section of the website are either previously made jewellery pieces - i.e. custom made specifically for a client - or, are available now for purchase from the Benjamin Black Goldsmiths studio - i.e. made by Benjamin Black as ‘stock’ products for the store.

Ordering a custom made piece

Benjamin Black specialises in custom made jewellery, i.e. made to individual order.

If you order a custom made piece from Benjamin Black, we guarantee no other piece will be made exactly the same as your piece. Please be aware that similar pieces can be created upon request. If a similar design is requested by another customer, we guarantee at least one differing element i.e. different stones, metal, finishes or design.

Copyright and intellectual property rights, pertaining to the design and manufacture of a custom made jewellery piece, belong to Benjamin Black.

Benjamin Black Goldsmiths requires a minimum 25% deposit upon acceptance of a custom made piece. The finished piece will only be released to the customer when the full payment has been received by Benjamin Black.

Ring resizing

Every ring purchased from Benjamin Black comes with a complimentary ring resizing - up to two sizes up or down - within one month of the purchase date, or as otherwise arranged.

GST (Goods and Services Tax)

For New Zealand delivery addresses, all prices are New Zealand GST (Goods and Services Tax at 15%) inclusive unless otherwise stated.  If your order ships to a delivery address outside New Zealand, no GST will be charged.

Courier charges

International shipping is $150 NZD, unless otherwise specified or arranged with the customer. All packages are tracked with a signature required upon delivery.

We are unable to send orders to a PO Box address.

Shipping within New Zealand is free of charge.

Customs and duties

For any orders shipped to an address outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and local sales tax charges. These charges vary in each country and are outside of Benjamin Black’s control.  Contact your local customs office for more information on what import duties or sales taxes may be imposed.

Delivery estimates

All orders sent within New Zealand are targeted for delivery between 3 and 5 working days.  Orders shipped outside of New Zealand will normally take up to 10 working days.

Benjamin Black makes every effort practical to ensure that delivery timeframes given are accurate.  However the delivery times stated assume that there are no unforeseen events. By placing an order, you agree not to hold Benjamin Black liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Insurance

Please contact your insurance company to have your Benjamin Black jewellery insured. We can organise independent registered valuations on your behalf.

Addressing

If an order/s is found to be incorrectly addressed by Benjamin Black then Benjamin Black will be responsible for the re-delivery, replacement or refunding of the item(s).  If the customer is found to have given an incorrect or insufficient address, then Benjamin Black will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.

Returns Policy

Returns on stock jewellery i.e. directly purchased from the Benjamin Black store:

If you are not satisfied with the items you have ordered, please email us and let us know the reasons for your dissatisfaction.  If you return your order to us within ten days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund or exchange the goods for other items.

Please Note:

We will only accept goods returned with prior notification through correspondence with our sales team.

We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within ten days of receiving your goods.

All returned goods must be sent to Benjamin Black Goldsmiths.

The original invoice/receipt must accompany the returned item.

We can only accept items returned if they are within their original packaging.

Courier/airmail and/or credit card charges will not be refunded.

We are unable to refund your return courier/airmail costs.

We strongly advise all customers to check goods thoroughly upon delivery.

Returns on custom made jewellery i.e. jewellery made to individual order:

If you are not satisfied with the items you have ordered, please email us and let us know the reasons for your dissatisfaction.

Due to the individual needs of each client, and personalisation that goes into the creation of a custom made piece, we cannot guarantee a full refund on a custom made product. However, we will work with you to come to an amicable solution in accordance with our terms and conditions and New Zealand Law.

Receiving a refund

Once your order has been returned to us within the above stated time frame, unless otherwise authorised by the Directors at Benjamin Black, we will begin to process your refund request. Each item will undergo a quality control check and once verified, your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice.  All undamaged, correctly returned products will be credited to the original purchaser’s bank account, including GST where applicable. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Benjamin Black.

Only items which Benjamin Black can confirm as new and unused will be eligible for a refund or exchange, so that they have reached our returns department within the time frame outlined above, unless otherwise arranged with and agreed to by Benjamin Black.  If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you. Benjamin Black reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.

New Zealand law

Any goods supplied or sold by Benjamin Black, are sold or supplied under conditions of New Zealand Law.  The Laws of sale and contract by any other country do not apply.

Please note:

Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

The Consumer Guarantees Act 1993 does not apply to business customers (where "business" is as defined by the Act).  Business customers agree that where products are purchased for the purpose of a business that the Act does not apply.

Disclaimer

Benjamin Black and SunRoom, our web development partner, have worked hard to make this website as user friendly and informative as possible.  When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided for general information only.

Benjamin Black has provided this information for the benefit of users in good faith and with reasonable care.  Errors and omissions in this information may occur. Accordingly, Benjamin Black does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.